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Physiotherapy


Get back to enjoying life and the activities you love with a Physiotherapist support.

Physiotherapy at Legacies Health Centre

Get effective relief from sudden or ongoing pain with Legacies physiotherapy. Our modern space and expert team are here to provide precise treatment when you need it most. Modern, convenient, effective—Legacies provides everything you need for total relief, in one place.

The Pinnacle of Care From a Trusted Team

From professional athletes to members of our community, thousands trust Legacies physiotherapy to get real, lasting results. Whether your injury is ongoing or sudden, trust a Legacies expert to use class-leading techniques, technology, and know-how to help you gain control over pain and discomfort.

A Forward-Thinking Approach to Treatment and Care

From sports injuries to chronic issues, we’ve helped thousands find speedy, effective relief from pain. Here’s how: 

An innovative experience—Each Legacies clinic uses the latest technology, equipment, and techniques to offer powerful care in a modern, premium setting 

A trusted team—Legacies experts are trusted by professional athletes, sports teams, and hundreds others to provide comprehensive, personalized solutions to pain and discomfort 

An all-in-one approach—Every Legacies clinic offers a fleet of services to ensure total relief from pain or discomfort—in one place

An accessible solution—With online booking and four clinics across the Lower Mainland, we’re committed to making your road to pain relief convenient and accessible

About Physiotherapy


Physiotherapy: Everything You Need to Know

If you are experiencing acute pain (re: sudden), chronic pain (re: ongoing), or having difficulties with mobility and physical movement, physiotherapy can help. 

Physiotherapy is the process of helping individuals restore, maintain, and improve their physical health and mobility. 

Physiotherapy is commonly used to relieve:

Back and neck pain

Shoulder, elbow, and wrist pain

Hip, knee, and ankle pain

Sport injuries

Motor Vehicle accidents

Fractures, sprains and strains

Arthritis

Repetitive use injuries

Post-operative care and rehab

Pre and post-surgery rehabilitation

Concussions

Pelvic conditions

If you are suffering from any of the above or anything similar, talk with us. We’ll help you uncover next steps for treatment and relief.

What You Can Expect from Legacies Physiotherapy

We specialize in providing fast, effective care when you need it most. Here’s how we work with clients to uncover what they need to find relief and reach recovery:

Interview

First, we speak directly with you to gain a thorough understanding of the problem you’re facing, along with a history of any related injuries or issues. 

Assessment

After the interview, we’ll do an in-depth assessment via physical exercises to assess strength and range. 

Diagnosis

Following your assessment, we will arrive on a diagnosis that captures the detail and specifics of your unique problem. 

Treatment recommendations and planning

We’ll create a recommended short and long-term plan for treatment, along with a schedule of sessions with our Physiotherapists. Physiotherapists provides education and treatments aimed at health promotion and injury prevention.

Exercise education

We’ll empower you with the exercises, tools, and practices you can perform daily to keep progressing between sessions. 

Functional/activity level progressions

We’ll work closely with you overtime to create achievable treatment milestones and goals. As you progress, we’ll update and optimize your schedule and exercises as needed. Whatever happens, we’re with you every step of the way.


Why Should You Choose Physiotherapy at Legacies?

We have highly trained professionals with vast experience and modalities to assist in many physical therapy issues. We work closely with our and your team to deliver the highest and best outcome possible.

  • Experienced and knowledgeable team of clinicians
  • Wide range of treatment and services under the same roof
  • In-person and Telehealth services
  • Convenient locations
  • Easy Online Booking
  • Free Parking
  • Direct Billing to most extended health providers 
  • Option of telehealth or in-person appointments

COVID-19 Safety Policies and Procedures

The Health and Safety of our clients and staff is our number one priority. We’ve developed and implemented a comprehensive safety plan to ensure our clinics are safe for clients and staff. You can read our Communicable Disease Prevention Plan here. 

While booking (in-person, phone or online), we’ll ask if you are experiencing any Covid-19 related symptoms. We’ll repeat this assessment 24 hours prior to your appointment, and at your appointment time. 

If you have booked an appointment but are experiencing Covid-19 related symptoms, call us to cancel your appointment. Then, seek help from a physician, or call 8-1-1.

Frequently Asked Questions


What’s the difference between in-person and Telehealth Physiotherapy?

A: Physiotherapy treatment is offered in-person and through Telehealth. The majority of injuries and conditions respond well to powerful treatment interventions that are utilized through Telehealth, however, some Physiotherapy treatment modalities are only available in in-person appointments.

I am not sure if Physiotherapy is right for me. How can I tell?

Talk to us! We’re here to help, and we’ll answer any questions you have about your unique injury, physiotherapy, or our services. Call or email us. 

Is my appointment directly billed to my Extended Health Plans?

In most cases, yes! Take a look at our list of direct billing insurers to see if we direct bill to yours, or call us at 604-591-5569 to confirm.

How to prepare for physiotherapy?

If you are attending an initial physiotherapy appointment (assessment), bring any information related to the reason of your visit, for example referral information, family Physician name, medical imaging reports, etc. Your physiotherapist will also ask questions about your overall health condition (illness, health conditions, medications, allergies), past injuries or surgeries, and any details on past treatments. 

On your appointment day, wear comfortable and loose clothes to your appointment. If there are any other specific preparation for your appointment, your clinician will communicate with you prior to your appointment date.

Do you need a referral for physiotherapy?

Doctor referrals are not required to see a physiotherapist. You may book an appointment directly with a physiotherapist. If your visit is associated to car accident (ICBC claim), or work injury (WorkSafeBC claim), you will need to provide an active claim number when booking your appointment.

Does physiotherapy hurt?

Physiotherapy supports patients to restore, maintain and improve range of motion, function, and mobility. Depending on your injury and/or condition, you may feel discomfort during treatment, which should decrease as healing occurs. Your Physiotherapist will discuss with you any potential pain side effects of treatment before you proceed. You may also feel some soreness or increased discomfort after first treatment and assessment, which should subside in 1-2 days. Most post-treatment pains can be reduced by applying some heat or ice or with gentle stretching. Speak with your physiotherapist if pain is preventing you from doing the exercises, and your treatment plan may be adjusted to support your healing process.

Does physiotherapy help scoliosis?

Yes, physiotherapy is recommended to treat scoliosis as it addresses many aspects of the condition: managing pain, improving posture, improving and /or restoring muscle symmetry, strengthening muscles, and improving function.

What’s the difference between physiotherapy and osteopathy?

Both physiotherapy and osteopathy are registered professionals who support patients through assessment, diagnose and treatment plans to address musculoskeletal injuries and/or conditions. Both physiotherapists and osteopaths have extensive knowledge in anatomy, physiology, pathology and are trained for a variety of techniques. Physiotherapists are trained in, and can treat, musculoskeletal, neurological and respiratory conditions; osteopaths are specialized in musculoskeletal conditions and the utilization of spinal and joint manipulation.

Can you do physiotherapy while pregnant?

Physiotherapy treatment is safe during pregnancy and can be effective to address pregnancy-related aches and conditions, as well prepare women for labour. Although treatment is safe, patients must disclose their pregnancy to their physiotherapist, so the treatment plan will include safe therapies, appropriate positions, and exercises for each stage of the pregnancy.

How often should you do physiotherapy?

The frequency of your physiotherapy visits may vary depending on your injury, condition and treatment plan. Your Physiotherapist will recommend how often you should attend your appointments, as well as what type of exercise routine you should perform in-between appointments.

How does physiotherapy work for back pain?

Physiotherapy treatment may be recommended to treat back pain. A registered physiotherapist will assess your injury and medical history to determine the type of therapies that are appropriate for your own individual circumstance. When recommended, Physiotherapy (active and passive treatments), can support patients to manage pain, retrain posture, strengthen muscles, gain flexibility, restore mobility and function. 

Is physiotherapy good for osteoarthritis?

Yes, physiotherapy is often recommended for individuals with osteoarthritis. Treatment includes guided exercise routine to strengthen muscles around joints, increase flexibility and function, reducing pain, and assisting patients to return to their daily life activities and hobbies. 

Who needs physiotherapy?

Physiotherapy treatment is recommended for anyone with acute or chronic musculoskeletal pain, difficulties with physical function, and/or chronic health conditions where exercise or activity modifications are recommended. 

How long is a physiotherapy session?

Physiotherapy sessions vary in time. Assessments or initial sessions are often longer, ranging from 40-60 minutes. Subsequent sessions may vary depending of the type of therapy that is recommended for your injury and/or condition. The subsequent/ follow-up sessions usually range from 20-40 minutes

How can I book an appointment with a Physiotherapist?

You can book an appointment by phone or online. You can also book in person at any of our locations.

Is my physiotherapy appointment covered by my extended health plan?

This depends on your specific extended medical coverage. Most medical plans will cover physiotherapy, but not all. Refer to your specific plan for details.

What will my first appointment and subsequent appointments be like?

Your First Appointment

In your first appointment, your Physiotherapist will complete a comprehensive assessment and provide a diagnosis and treatment plan. This will include pain-management techniques, education, guidance and prevention. Your treatment will also include a gradual plan to return to hobbies and physical activities. Your assessment session may range from 40 to 60 minutes.

After Your Appointment

Some soreness or increased discomfort is expected after first treatment and assessment which should subside in 1-2 days. Most post treatment pains can be reduced by applying some heat or ice and with gentle stretching. You may contact your Physiotherapist to confirm the best approach for your case. 

You will receive subsequent exercises and educational materials (if applicable). You will also receive an email to complete a client satisfaction form to provide feedback and suggestions. 

Subsequent Appointments

Your Physiotherapist will perform an assessment to verify progress and to gauge how your exercise plan is working for you. Your appointment may range from 30 to 40 minutes. Techniques and modalities in your treatment plan will be chosen accordingly to clinical findings and condition progress. Your physiotherapist works closely with your team of adjustors, physicians and practitioners to ensure you’re getting better as quickly as possible.

At the end of the session, you will be asked to book a follow-up appointment. You can also book a follow-up appointment online, or by calling one of our locations.

What is pediatric physiotherapy?

Pediatric physiotherapy is physiotherapy treatment intended for patients up to 17 years old. A pediatric physiotherapist is expert in treating children’s motor development and physical conditions. 

Is physiotherapy alternative medicine?

Physiotherapy is a regulated health profession, where physiotherapists are trained to support individuals to restore, maintain and improve their physical health. Physiotherapists may use complementary or alternative treatment techniques in conjunction with their conventional treatment plan. 

What is the difference between in-person and telehealth physiotherapy?

A: Physiotherapy treatment is offered in person and through telehealth. Most injuries and conditions respond well to treatment interventions delivered through telehealth. However, some physiotherapy treatments are only available with in-person appointments. 

I am not sure if physiotherapy is right for me. How can I tell?

We are here to help, and we will answer any questions you have about your unique injury, physiotherapy or our services. Call our clinic in Burnaby Market Crossing or email us

Is my appointment directly billed to my extended health plan?

In most cases, yes. Look at our list of direct-bill insurers to see if we bill directly to yours, or call us at 604-591-5569 (press 3 for Burnaby Market Crossing) to confirm. 

How can I book an appointment with a physiotherapist?

You can book an appointment by phone or online. You can also book in person at our Burnaby location at 7324 Market Crossing. 

Does my extended health plan cover my physiotherapy appointment?

This depends on your specific extended medical coverage. Most medical plans cover physiotherapy, but not all. Refer to your plan coverage for details. 

What will my first appointment and subsequent appointments be like?
  • In your first appointment, your physiotherapist will complete a comprehensive assessment and provide a diagnosis and treatment plan. It will include pain-management techniques, education, guidance and prevention. Your treatment plan will see you return to hobbies and physical activities gradually. Your assessment session may range from 40 to 60 minutes. 
  • After your first treatment and assessment, expect some soreness or increased discomfort, which should subside in one or two days. Most post-treatment pains can be reduced by applying heat or ice and gentle stretching. You may contact your physiotherapist to confirm the best approach for your case. You will receive subsequent exercises and educational materials, if applicable. 

You will also receive an email to complete a client satisfaction form to provide feedback and suggestions.  

  • For subsequent appointments, your physiotherapist will assess you to verify your progress and gauge how your exercise plan works for you. Your appointment may range from 20 to 40 minutes. Your physiotherapist works closely with your team of adjustors, physicians and practitioners to ensure you are getting better as quickly as possible. 

You will be asked to book a follow-up appointment at the end of the session. You can also book a follow-up appointment by contacting our Burnaby Market Crossing clinic

What is shockwave physiotherapy?

Shockwave Therapy or Extracorporeal Shock Wave Therapy (ESWT) is a non-invasive procedure administered by Physiotherapists, where a series of pressurized air wave pulsations are applied to the skin in the area where the injury is located. This therapy stimulates the body’s soft tissues (muscles, tendons, and connective tissue) natural self-healing process and can be very effective in treating subacute, sub chronic, chronic conditions as well as recurrent or unresolved conditions. As Shockwave therapy may not be appropriate for certain health conditions, your Physiotherapist will be able to confirm is Shockwave Therapy is recommended for you. 

Is physiotherapy the same as physical therapy?

Yes, both physiotherapy and physical therapists mean the same thing and can be used interchangeably. 

Locations That Offer Physiotherapy


Physiotherapy services are offered in all Legacies locations: Burnaby-Market Crossing, North Vancouver, Surrey-Nordel and Surrey-Southpoint. See each clinic details below:

Burnaby Market Crossing

7324 Market Crossing, Burnaby
Phone: 604-591-5569 (press 3 for Market Crossing)
Book Appointment Online

North Vancouver

1394 Main Street, North Vancouver
Phone: 604-591-5569 (press 4 for North Vancouver)
Book Appointment Online

Surrey Nordel

143 – 12080 Nordel Way, Surrey
Phone: 604-591-5569 (press 1 for Nordel)
Book Appointment Online

Surrey Southpoint

310 – 3091 152 Street, Surrey
Phone: 604-591-5569 (press 2 for Southpoint)
Book Appointment Online

Insurance Claims & Information


Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

ICBC Insurance Claims

WorkSafeBC Claims

Our Core Values


Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients


We're so thankful to have such amazing clients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

My physiotherapist has genuinely helped. Very thorough and careful, with many great exercises and advice.

MB.
Written on Google

Rating: 5/5