A: Physiotherapy treatment is offered in-person and through Telehealth. The majority of injuries and conditions respond well to powerful treatment interventions that are utilized through Telehealth, however, some Physiotherapy treatment modalities are only available in in-person appointments.

Talk to us! We’re here to help, and we’ll answer any questions you have about your unique injury, physiotherapy, or our services. Call or email us. 

In most cases, yes! Take a look at our list of direct billing insurers to see if we direct bill to yours, or call us at 604-591-5569 to confirm.

If you are attending an initial physiotherapy appointment (assessment), bring any information related to the reason of your visit, for example referral information, family Physician name, medical imaging reports, etc. Your physiotherapist will also ask questions about your overall health condition (illness, health conditions, medications, allergies), past injuries or surgeries, and any details on past treatments. 

On your appointment day, wear comfortable and loose clothes to your appointment. If there are any other specific preparation for your appointment, your clinician will communicate with you prior to your appointment date.

Doctor referrals are not required to see a physiotherapist. You may book an appointment directly with a physiotherapist. If your visit is associated to car accident (ICBC claim), or work injury (WorkSafeBC claim), you will need to provide an active claim number when booking your appointment.

Physiotherapy supports patients to restore, maintain and improve range of motion, function, and mobility. Depending on your injury and/or condition, you may feel discomfort during treatment, which should decrease as healing occurs. Your Physiotherapist will discuss with you any potential pain side effects of treatment before you proceed. You may also feel some soreness or increased discomfort after first treatment and assessment, which should subside in 1-2 days. Most post-treatment pains can be reduced by applying some heat or ice or with gentle stretching. Speak with your physiotherapist if pain is preventing you from doing the exercises, and your treatment plan may be adjusted to support your healing process.

Yes, physiotherapy is recommended to treat scoliosis as it addresses many aspects of the condition: managing pain, improving posture, improving and /or restoring muscle symmetry, strengthening muscles, and improving function.

Both physiotherapy and osteopathy are registered professionals who support patients through assessment, diagnose and treatment plans to address musculoskeletal injuries and/or conditions. Both physiotherapists and osteopaths have extensive knowledge in anatomy, physiology, pathology and are trained for a variety of techniques. Physiotherapists are trained in, and can treat, musculoskeletal, neurological and respiratory conditions; osteopaths are specialized in musculoskeletal conditions and the utilization of spinal and joint manipulation.

Physiotherapy treatment is safe during pregnancy and can be effective to address pregnancy-related aches and conditions, as well prepare women for labour. Although treatment is safe, patients must disclose their pregnancy to their physiotherapist, so the treatment plan will include safe therapies, appropriate positions, and exercises for each stage of the pregnancy.

The frequency of your physiotherapy visits may vary depending on your injury, condition and treatment plan. Your Physiotherapist will recommend how often you should attend your appointments, as well as what type of exercise routine you should perform in-between appointments.

Physiotherapy treatment may be recommended to treat back pain. A registered physiotherapist will assess your injury and medical history to determine the type of therapies that are appropriate for your own individual circumstance. When recommended, Physiotherapy (active and passive treatments), can support patients to manage pain, retrain posture, strengthen muscles, gain flexibility, restore mobility and function. 

Yes, physiotherapy is often recommended for individuals with osteoarthritis. Treatment includes guided exercise routine to strengthen muscles around joints, increase flexibility and function, reducing pain, and assisting patients to return to their daily life activities and hobbies. 

Physiotherapy treatment is recommended for anyone with acute or chronic musculoskeletal pain, difficulties with physical function, and/or chronic health conditions where exercise or activity modifications are recommended. 

Physiotherapy sessions vary in time. Assessments or initial sessions are often longer, ranging from 40-60 minutes. Subsequent sessions may vary depending of the type of therapy that is recommended for your injury and/or condition. The subsequent/ follow-up sessions usually range from 20-40 minutes

You can book an appointment by phone or online. You can also book in person at any of our locations.

This depends on your specific extended medical coverage. Most medical plans will cover physiotherapy, but not all. Refer to your specific plan for details.

Your First Appointment

In your first appointment, your Physiotherapist will complete a comprehensive assessment and provide a diagnosis and treatment plan. This will include pain-management techniques, education, guidance and prevention. Your treatment will also include a gradual plan to return to hobbies and physical activities. Your assessment session may range from 40 to 60 minutes.

After Your Appointment

Some soreness or increased discomfort is expected after first treatment and assessment which should subside in 1-2 days. Most post treatment pains can be reduced by applying some heat or ice and with gentle stretching. You may contact your Physiotherapist to confirm the best approach for your case. 

You will receive subsequent exercises and educational materials (if applicable). You will also receive an email to complete a client satisfaction form to provide feedback and suggestions. 

Subsequent Appointments

Your Physiotherapist will perform an assessment to verify progress and to gauge how your exercise plan is working for you. Your appointment may range from 30 to 40 minutes. Techniques and modalities in your treatment plan will be chosen accordingly to clinical findings and condition progress. Your physiotherapist works closely with your team of adjustors, physicians and practitioners to ensure you’re getting better as quickly as possible.

At the end of the session, you will be asked to book a follow-up appointment. You can also book a follow-up appointment online, or by calling one of our locations.

Pediatric physiotherapy is physiotherapy treatment intended for patients up to 17 years old. A pediatric physiotherapist is expert in treating children’s motor development and physical conditions. 

Physiotherapy is a regulated health profession, where physiotherapists are trained to support individuals to restore, maintain and improve their physical health. Physiotherapists may use complementary or alternative treatment techniques in conjunction with their conventional treatment plan. 

A: Physiotherapy treatment is offered in person and through telehealth. Most injuries and conditions respond well to treatment interventions delivered through telehealth. However, some physiotherapy treatments are only available with in-person appointments. 

We are here to help, and we will answer any questions you have about your unique injury, physiotherapy or our services. Call our clinic in Burnaby Market Crossing or email us. 

In most cases, yes. Look at our list of direct-bill insurers to see if we bill directly to yours, or call us at 604-591-5569 (press 3 for Burnaby Market Crossing) to confirm. 

You can book an appointment by phone or online. You can also book in person at our Burnaby location at 7324 Market Crossing. 

This depends on your specific extended medical coverage. Most medical plans cover physiotherapy, but not all. Refer to your plan coverage for details. 

• In your first appointment, your physiotherapist will complete a comprehensive assessment and provide a diagnosis and treatment plan. It will include pain-management techniques, education, guidance and prevention. Your treatment plan will see you return to hobbies and physical activities gradually. Your assessment session may range from 40 to 60 minutes. 

• After your first treatment and assessment, expect some soreness or increased discomfort, which should subside in one or two days. Most post-treatment pains can be reduced by applying heat or ice and gentle stretching. You may contact your physiotherapist to confirm the best approach for your case. You will receive subsequent exercises and educational materials, if applicable. 

You will also receive an email to complete a client satisfaction form to provide feedback and suggestions.  

• For subsequent appointments, your physiotherapist will assess you to verify your progress and gauge how your exercise plan works for you. Your appointment may range from 20 to 40 minutes. Your physiotherapist works closely with your team of adjustors, physicians and practitioners to ensure you are getting better as quickly as possible. 

You will be asked to book a follow-up appointment at the end of the session. You can also book a follow-up appointment by contacting our Burnaby Market Crossing clinic. 

Shockwave Therapy or Extracorporeal Shock Wave Therapy (ESWT) is a non-invasive procedure administered by Physiotherapists, where a series of pressurized air wave pulsations are applied to the skin in the area where the injury is located. This therapy stimulates the body’s soft tissues (muscles, tendons, and connective tissue) natural self-healing process and can be very effective in treating subacute, sub chronic, chronic conditions as well as recurrent or unresolved conditions. As Shockwave therapy may not be appropriate for certain health conditions, your Physiotherapist will be able to confirm is Shockwave Therapy is recommended for you. 

Yes, both physiotherapy and physical therapists mean the same thing and can be used interchangeably.