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Have you been in a car accident? Legacies has solutions for you to get you better and back to your life as quickly as possible!


“I have been attending appointment at Legacies since I have been involved in a car accident. They have very capable collection of therapists and practitioners at Legacies for any kind of injury.” Legacies Nordel Patient

“After a car accident, I experienced a lot of neck/shoulder/back pain. Thankfully I found Legacies! Knowledgeable therapists, different therapies under the same roof” Legacies Market Crossing Patient

About ICBC Solutions

Have you been in a car accident? You are at the right place!

Legacies Health Centre is an integrated health and wellness centre, known for helping people to return to a healthy and productive lifestyle, after being involved in a motor vehicle accident.

Our highly skilled team of health professionals provide you with a wide variety of services to support your recovery, ensure you get better faster and regain optimal health. 

If you have been involved in a car accident and need help, you are in the right place!

All ICBC services under the same roof

Direct billing to ICBC*

Experienced and knowledgeable team of clinicians

Trusted by community & medical physicians

Easy online booking

Convenient locations

Free Parking

Ask for your ICBC welcome package at the front-desk. We provide you with a lot of information to support you throughout your recovery journey.

*Direct billing is available for the ICBC portion, but not available for additional user fee that applies in RMT subsequent sessions of 45-min or longer.

Did You Know? Patients with an active claim* can access:

  • Physiotherapy (25 sessions)
  • Chiropractic (25 sessions)
  • Massage Therapy (12 sessions)
  • Kinesiology and Active Rehabilitation (12 sessions)
  • Acupuncture (12 sessions)
  • Counselling (12 sessions)

    * Active Claim: 12 weeks from the accident date.

Legacies can help!

  • You can access different services at the same time
  • Pairing some appointments back-to-back helps you get the best out of the treatment and save you time

How does it work?

If you have been involved in a car accident, contact us. We will guide you through the steps, together:

  • Legacies offers a variety of services under the same roof
  • We can book back-to-back appointments, so you get the best out of your treatment while saving you time
  • We will directly bill your treatment costs to ICBC

Services offered to ICBC Clients

A client with an active ICBC claim can access different services at the same time. This is how our health centre can support you throughout your recovery:

Physiotherapy (25 Sessions)

Physiotherapy is the process of helping individuals restore, maintain, and improve their physical health and mobility. Our Physiotherapists help clients to get back to enjoying life and the activities they love, while managing symptoms and preventing re-injury.

  • Pain management
  • Improve function, mobility and strength
  • Soft-tissue release
  • Concussion management symptoms
Chiropractic Care (25 Sessions)

Chiropractic Care is a hands-on, non-invasive, drug-free practice that diagnoses, treats and prevents a variety of neural and musculoskeletal conditions, with the main goal of optimizing body’s movements and joints’ mobility, through a combination of manual adjustments and soft tissue release.

  • Restore mobility and function
  • Promote tissue healing
  • Reduce pain
Registered Massage Therapy (12 Sessions)

Massage therapy manipulates the soft tissue of the body using a variety of pressure and movement techniques to alleviate pain, boost mobility, and promote healing. Our RMTs are educated to assess and treat a wide range of injuries with a variety of proven, effective techniques.

  • Restore soft tissue health
  • Reduce muscle spasm
  • Reduce pain

ICBC partly covers the 45-minute (or longer) registered massage therapy sessions. An additional user fee applies. Details are available upon inquiry.

Kinesiology & Active Rehab (12 Sessions)

Kinesiology sessions employ the use of corrective exercises and stretches to help fix muscle imbalances, which are often the cause of ongoing pain after an accident and/or injury.

  • Individualized exercise routine and coaching
  • Education (activity modification)
Acupuncture (12 Sessions)

Acupuncture is a safe and non-invasive technique that accelerates the healing process, decreases inflammation and provides pain relief.

  • Pain relief
  • Reduce muscle tension
  • Symptoms management (headaches)
Counselling (12 Sessions)

Legacies Counsellors are all master’s-level trained mental health professionals. Our counsellors provide support and counselling to individuals, families and couples. Our team is here to support our clients achieve their goals and create lasting change towards a more satisfying life.

  • Manage symptoms of depression
  • Learn strategies to cope with anxiety
  • Reduce anxiety around driving
  • Support with insomnia & other sleep difficulties
  • Support with managing stress
  • Support with stress of claims process
  • Pain management strategies
  • Healing from psychological trauma
Occupational Therapy (As Needed)

In certain instances, an occupational therapist may be recommended to assist in your treatment plan. This service needs to be approved by your recovery specialist.

  • Cognitive Assessment and Rehabilitation
  • Workplace/Ergonomic Assessments
  • Care planning and Rehabilitation support
  • Help with Home Support

Appointment Pairings Advantage

Because we have everything under the same roof, Legacies offers treatment pairings to clients. If you would like to book two or more appointments back-to-back, talk to our friendly staff and they will be able to help you! 

We suggest the following treatment pairings to better support your recovery:

  • Registered Massage Therapy + Chiropractic Care
  • Physiotherapy + Registered Massage Therapy
  • Kinesiology + Registered Massage Therapy
  • Physiotherapy + Kinesiology
  • Kinesiology + Chiropractic Care
  • + Counselling session 
  • + Occupational Therapy (as needed)

Has Your Claim Ended? We Can Still Help!

After your claim ends, Legacies provides continued support, so you can get back to your best!

If you are getting closer to this stage, talk to your practitioner(s). They will make a plan for an uninterrupted treatment that will meet your unique needs and goals. Below are service suggestions for the continued treatment:

Personal Training Sessions

Customized personal training plan aiming a pain-free lifestyle 

The Total Health 6 package will get you going in your next phase of recovery. This package includes a free initial consultation, 6 personal training sessions, 1 massage therapy session and 1 registered dietitian consultation.


We offer telehealth clinical counselling sessions to provide you the support you need to recover from a car accident.

More Testimonials

“I am recovering from a major car accident. I have been attending physio, kinesiology and massage at Legacies since then. I have recovered to a point that I am able to move my arm with ongoing therapy once a week. Superb customer service; highly recommend Legacies services.”

“I have been a Legacies patient due to severe car crash. They offer therapies across the board (Physio, Message, Active Rehab, Acupuncture or Counselling). Clinicians are knowledgeable, helpful and supportive; they are willing to listen and help in every possible way.”

Frequently Asked Questions

I have an active claim. What services can I utilize? Can I see more than one therapist at once?

With an active ICBC claim (within 3 months of the date of the accident), most patients are approved for Kinesiology, Chiropractic Care, Acupuncture, Massage Therapy, Physiotherapy and Counselling. Clients may see more than one therapist at the same time.

What therapies are accessible to me under my claim?
How do I pay my treatment if I have an active ICBC claim?

Legacies does direct billing of pre-approved treatment costs to ICBC.

How should I structure my appointments?

Each service will have an assessment and subsequent treatment sessions. In order to maximize the benefits of each therapy, Legacies suggests some treatment pairings. Your practitioner will be able to guide you and recommend therapies that are aligned to your treatment plan. Read more about Treatment Pairings.

You may book your appointment(s) online. If you require assistance booking appointments back-to-back, speak with our friendly staff today. They will help you to find a treatment pairing appointment that is convenient for you.

How soon can I get back to exercise?

Movement is Medicine! It is important to maintain healthy muscles by doing movements and light exercises to keep them healthy and strong. You can start working with a Kinesiologist within days of your accident.

How long before I feel better?

Your recovery will depend on your injury, timing between accident and access of treatment, your treatment plan and commitment to recovery. Your practitioner team will assess and propose the best treatment plan, individualized for your needs. Throughout treatment, you will be re-assessed and asked about changes/progress in your symptoms. Your treatment will be modified as needed to support your recovery.

What happens when my sessions are completed?

At the end of your sessions, each therapist you see will conduct a re-assessment to see where you are at in your recovery. This will be communicated with you so you know what your next steps will be. You may be able to continue with a maintenance program after your claim has ended.

Are there any additional user fees?

ICBC partly covers the 45-minute (or longer) registered massage therapy sessions. An additional user fee must be paid by the patient. Some extended health plans may cover the additional fee. Direct billing is available for the ICBC portion, but not available for the user fee. More details are available upon inquiry.

Can I go for treatment in two different clinics under the same claim?

Clients may attend different therapy treatments at different clinics and/or different therapists. For example, you may attend Physiotherapy appointments in one clinic/location and Massage Therapy in another clinic/location. However, clients are not allowed to use the same treatment in different clinics and locations; i.e. go for a Physiotherapy appointment today in a clinic/location and tomorrow go to another clinic/location.

My claim is older than 3 months, what should I do?

A Physician referral is required to extend your claim, and ICBC approval will be required prior to booking your appointment. If you attend an appointment and pay privately, when your claim is approved, you will receive the reimbursement from us.

Can I get longer appointments than the ones covered by ICBC?

Yes. Additional user fees apply to the sessions longer than the ones covered by ICBC. Clients are responsible for paying for the additional cost if they book longer than 45-minute appointments. You may be able to claim the additional costs under your Extended Health provider. This additional cost cannot be done through direct billing; you will need to submit your receipts and request reimbursement directly from your Extended Health provider.

For RMT subsequent appointments, ICBC partly covers the 45-minute (or longer) sessions. An additional user fee applies and must be paid by the patient.

How soon (after an accident) is it safe for me to get treatment?

As soon as you can! The old idea of “rest for a few days” has been disproven as harmful to one’s recovery. The best thing you can do after an injury is stay engaged in your care, get assessed and treated as soon as you’re able, and light, pain-free movement!

What does each therapy do for me?

Read how each therapy can help you here.

How much does it cost?

Your claim will contain details of pre-approved treatments and costs. Clients that utilize their pre-approved costs will not incur any cost. All treatment costs covered by ICBC will be directly billed to ICBC.

Please note that for RMT subsequent appointments, ICBC partly covers the 45-minute (or longer) sessions. An additional user fee applies and must be paid by the patient.

If Client opts for booking longer appointments (from what has been pre-approved), clients are responsible for paying the additional cost. These costs may be covered by your extended health plan, but they cannot be claimed through direct billing. Legacies will provide you receipts for the additional cost, and you will be responsible for submitting the reimbursement requests directly to your health plan.

What if I am still in pain after the initial 3 months?

Some people will require more treatments and your therapist will request that to ICBC on your behalf. Most happy patients are discharged from the therapists’ care but given a continued path to follow on their own (i.e.: to Personal training, home exercises, and/or maintenance treatment plan).

Locations That Provide ICBC Solutions

Burnaby Market Crossing

7324 Market Crossing, Burnaby
Phone: 604-591-5569 (press 3 for Market Crossing)
Book Appointment Online

North Vancouver

1394 Main Street, North Vancouver
Phone: 604-591-5569 (press 4 for North Vancouver)
Book Appointment Online

Surrey Nordel

143 – 12080 Nordel Way, Surrey
Phone: 604-591-5569 (press 1 for Nordel)
Book Appointment Online

Surrey Southpoint

310 – 3091 152 Street, Surrey
Phone: 604-591-5569 (press 2 for Southpoint)
Book Appointment Online

Insurance Claims & Information

Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

Legacies Health Centre offers direct billing to most Extended Health plans to the majority of our services. Some services (like Clinical Counselling), do not offer direct billing. In such instances, Legacies provides a medical receipt to be used on request for reimbursement. See an updated list of providers by clicking the ‘Learn More’ button below.

ICBC Insurance Claims

Legacies Practitioners, including Physiotherapists, Massage Therapists, Occupational Therapists, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘learn more’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Legacies can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Patient

Our Core Values

Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients

We're so thankful to have such amazing clients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

My physiotherapist has genuinely helped. Very thorough and careful, with many great exercises and advice.

Written on Google

Rating: 5/5