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Legacies Health Centre
Insurance Claims


How does MSP coverage work?

Patients eligible for MSP are allowed up to 10 visits annually to be shared as needed between massage, physiotherapy and chiropractic treatment. MSP advises clinics to verify coverage on each date to ensure eligibility. Patients with MSP coverage pay for each eligible appointment a user fee between $25-27 (dependent on service). When MSP coverage has been exhausted, Patient is expected to cover and pay for the applicable service private rate.

Note: It’s recommended that Patients keep track of their visits if they are also using MSP coverage elsewhere. There is an annual limit of 10 shared visits.

How does ICBC coverage work?

In most cases, Patients are pre-approved for Kinesiology/Active Rehabilitation, Massage Therapy, Physiotherapy, Chiropractic Care, Acupuncture, Psychological/Counselling services for their active claim (within 3 months from the date of the accident). After this period, a GP note is required. If your funding is approved, Legacies Health Centre will directly bill 100% of your pre-approved costs to ICBC.

If clients opts for longer appointments (from the ones approved by ICBC), the additional cost is charged to the client. This additional cost may be covered by your Extended Health Plan (dependent on your individual coverage), but it cannot be submitted as direct billing. Legacies provides a medical receipt to be used on request for reimbursement.

How does WCB coverage work?

Massage Therapy: With a Physician referral, the Patient with a WCB accepted claim, is automatically pre-approved for 12 (twelve) 30-minute appointments, to be completed within 8 weeks from the date of the injury. Treatments will be directly billed to WCB. If Patient doesn’t have a Doctor’s note/referral, or if the 8-week window has already passed, Patient needs to contact WCB to get an approval for treatment.

Physiotherapy: Patients need to provide a claim number, PHN and date of injury when booking a Physiotherapy appointment. Legacies staff will be able to check if the claim is approved on the WCB’s website.

Patients with an approved claim have 60 days from the date of injury to come in for an assessment/treatment, and treatments will be billed directly to WCB. If 60-days timeframe has passed, Patients needs to contact WCB for approval, before booking an appointment.

Chiropractic: Patients need to provide a claim number, PHN and date of injury when booking a Chiropractic appointment. Legacies staff will be able to check if the claim is approved on the WCB’s website.

Patients with an approved claim have 60 days from the date of injury to come in for an assessment/treatment, and 8 weeks of treatment available. Treatments will be billed directly to WCB. If 60-days timeframe has passed, Patients needs to contact WCB for approval, before booking an appointment.

I have an Extended Medical Plan. How can I use it for my visits?

Clinicians at Legacies Health Centre are registered health professionals, licensed under the Ministry of Health, and therefore will be recognized under extended medical plans that cover our various services. Patients should refer to their specific Extended Medical Plan coverage for details on services and coverage available.   

Some services cannot be charged through direct billing. In this case, Legacies provides a medical receipt to be used on request for reimbursement.

Currently, Counselling services can only be direct billed to Greenshield and Empire Life.

Legacies Health Centre directly bills the majority of services to (please note providers are subject to changes):

  • BPA – Benefit Plan Administrators
  • Canada Life
  • Canadian Construction Workers Union
  • Chamber of Commerce Group Insurance
  • CINUP
  • ClaimSecure
  • Cooperators
  • Cowan
  • D.A. Townley
  • Desjardins Insurance
  • Empire Life
  • Equitable Life
  • First Canadian Insurance Corp.
  • GMS Carrier 49
  • GMS Carrier 50
  • Green Shield Canada
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group Inc.
  • La Capitale Insurance and Financial Services
  • LiUNA Local 183
  • LiUNA Local 506
  • Manion
  • Manulife Financial
  • Maximum Benefit 
  • MEDIC Construction (Green Shield Canada)
  • Pacific Blue Cross (including RCMP – Medavie & Veterans policies)
  • People Corporation
  • RWAM Insurance Administrators
  • Sunlife Financial     
  • SSQ Insurance
  • TELUS AdjudiCare
  • Union Benefits
  • UV Insurance

All other Extended Medical Plans are currently being billed to the Patient at Private Rates, and medical receipts are issued so the Patients can request for reimbursement.

Legacies Health Centre constantly adds new Insurance companies based on Patient’s feedback. Call us to ask about yours!

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