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General FAQs

How can I book an appointment?

At Legacies Health Centre, appointments may be booked via phone (604-591-5569), online or in-person. Visit our contact page to call the most convenient location for you. You may also call our main toll free number 604-591-5569 and choose the most convenient location or service from the directory.

Some specialized treatments are available under Physiotherapy in the booking online portal. To book any of the below, choose a location, and select a Physiotherapist.

  • Physiotherapy treatment (all locations)
  • Oncology Physiotherapy Rehabilitation (North Vancouver only – click here)
  • Clinical Pilates (North Vancouver only – click here)
  • Shockwave Therapy (all locations)
  • Pelvic Health Physiotherapy (Nordel only – click here)
  • Vertigo or Dizziness Treatment (Vestibular Therapy; all locations)
What can I expect during a therapy visit?

Legacies Health Centre is a medically based therapy and treatment facility. It is the responsibility of the therapist or doctor to ensure a Client has a proper assessment during their appointment, before any treatment can be delivered.  Assessment is a vital part of every visit, used to evaluate progress and to direct the therapist in effective treatment.  A Client can expect the initial appointment to have a slightly longer assessment than subsequent visits, in order to establish a baseline. To learn more about specific services or treatments, and what to expect with your visit, please visit the services page for each service.

How do I know which service I should book for my own circumstance?

If you need to better understand which services we offer and which ones can benefit your own conditions and circumstances, our friendly staff is here to help! Call us and we will navigate you through services that can help you.

Is my appointment covered by my Extended Health Plan?

Clients should refer to their specific Extended Medical Plan coverage for details on services and coverage available. If you have coverage, Legacies Health Centre directly bills most Extended Health Plans (verify if your plan is on our list), or provides a medical receipt to be used on request for reimbursement. 

Legacies constantly adds new Insurance companies based on Client’s feedback. Call us to ask about yours.

What’s Covered under MSP, ICBC, WCB?

Please review our Insurance Claims page for details on coverage.

Insurance Claims & Information

Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

Legacies Health Centre offers direct billing to most Extended Health plans to the majority of our services. Some services (like Clinical Counselling), do not offer direct billing. In such instances, Legacies provides a medical receipt to be used on request for reimbursement. See an updated list of providers by clicking the ‘Learn More’ button below.

ICBC Insurance Claims

Legacies Practitioners, including Physiotherapists, Massage Therapists, Occupational Therapists, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘learn more’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Legacies can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Patient

Our Core Values

Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients

We're so thankful to have such amazing clients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

My physiotherapist has genuinely helped. Very thorough and careful, with many great exercises and advice.

Written on Google

Rating: 5/5