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Get Answers to Frequently Asked Questions about COVID-19

Should I wear a mask?

Medical Masks are required to be worn by all Legacies Health Staff and Contractors.  These are required to be worn at all times with the exception of when eating, drinking or when in an office alone.  

It is highly recommended that clients and visitors to Legacies Health Centres wear a mask while in the clinic.

I don’t feel safe coming for my appointment. Are there alternatives?

Legacies Health Centre will continue to offer PhysiotherapyKinesiology, Psychological Assessments and Treatment Services and Counselling Services through Telehealth. You may call us or book your Telehealth appointment online.

How often do you clean your clinic?

We have a daily cleaning service that disinfects all surfaces. Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use.

Do you screen all clients?

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

Do you ensure your staff are not sick?

All staff is screened at reception upon their arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  

Can I use the fridge/kitchen at lunch/snack time?

Lunch rooms are currently open and clients have access to the fridge, microwaves, cups/dishes or cutlery.  

What are the COVID-19 Symptoms?

·         Fever or chills

·         Cough

·         Loss of sense of smell or taste

·         Difficulty breathing

·         Sore throat

·         Loss of appetite

·         Runny nose

·         Sneezing

·         Extreme fatigue or tiredness

·         Headache

·         Body aches

·         Nausea or vomiting

·         Diarrhea

How can I prevent the spread?
  • Get immunized with a COVID-19 vaccine. You are considered fully immunized seven days after your second dose.
  • Stay home if you are sick.
  • Visit with people outside of your immediate household outdoors or in small groups.
  • Avoid crowded areas.
  • Wear a well-fitted 3-layer mask that covers your nose and mouth and goes under your chin in indoor public spaces.
  • Bring fresh air indoors by opening windows and doors, or using mechanical ventilation.
  • Wash your hands often with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer containing at least 60% alcohol.
  • Cough and sneeze into the bend of your arm or a tissue, discard tissues safely, and clean your hands after.
  • Avoid touching your face with unclean hands.
  • Clean and disinfect surfaces and objects that are frequently touched by many people.
What are the modes of Transmission?

Coronavirus is spread from an infected person through:

  • Respiratory droplets spread when a person coughs, sneezes, talks, sings, or shouts
  • Though COVID-19 can live for hours or days or different surfaces, infection from contaminated surfaces is rare
Will I be safe in my appointment?

Legacies has implemented a comprehensive Communicable Disease Prevention Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Legacies Health Centre’s Communicable Disease Prevention Plan

Whenever possible, physical distance will be maintained; however, during individualized clinical treatments, this may not be possible.  ASTM certified medical masks will be worn by all clinicians providing treatment in our clinics.

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Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

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Respect All – Always

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Our Satisfied Clients

We're so thankful to have such amazing clients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

My physiotherapist has genuinely helped. Very thorough and careful, with many great exercises and advice.

Written on Google

Rating: 5/5