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Get Answers to Frequently Asked Questions about COVID-19


Should I wear a mask?

Masks are required at all times when in our clinics. Clients are encouraged to bring their own three-ply mask however, if they do not have one upon arrival, they will be provided with one at reception. In consultation with our COVID team leads, exceptions are made for people who cannot put on or remove a mask on their own, or those who cannot wear a mask for psychological, behavioural or health conditions.

I don’t feel safe coming for my appointment. Are there alternatives?

Legacies Health Centre will continue to offer PhysiotherapyKinesiology, Psychological Assessments and Treatment Services and Counselling Services through Telehealth. You may call us or book your Telehealth appointment online.

How often do you clean your clinic?

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

Do you screen all clients?

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

Do you ensure your staff are not sick?

All staff is screened at reception upon their arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Can I use the fridge/kitchen at lunch/snack time?
What are the COVID-19 Symptoms?
  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Loss of sense of smell
  • Headache
  • Muscle aches
  • Fatigue
  • Loss of appetite
How can I prevent the spread?
  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizers with at least 70% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces
What are the modes of Transmission?

Coronavirus is spread from an infected person through:

  • Droplets spread when a person coughs or sneezes
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Airborne: sneezing or aerosolized through medical procedure
  • COVID-19 can live on some surfaces for up to 3 days
Will I be safe in my appointment?

Legacies Health Centre has implemented a comprehensive Safety Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Legacies’ Communicable Disease Prevention Plan.

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Achieve Excellence - Do What It Takes

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Our Satisfied Clients


We're so thankful to have such amazing clients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

My physiotherapist has genuinely helped. Very thorough and careful, with many great exercises and advice.

MB.
Written on Google

Rating: 5/5

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